Shipping policy

Thank You for Shopping at Alpha 4x4!

At Alpha 4x4, we strive to ensure a smooth and reliable shipping experience for all our customers. Below, you’ll find details about our shipping process, delivery times, and other important information.

Shipping Location 

We currently offer shipping exclusively to customers within Australia. Unfortunately, we cannot ship to addresses outside Australia now.

Shipping Cost

Shipping costs are calculated based on the shipping method selected, destination, and the total weight of the package. Exact shipping charges will be displayed during checkout.

Processing Time 

Processing begins once your order is placed. Typically, it takes 1-3 business days to process your order. Larger purchases and freight shipments may require additional processing time. Once processed, your order will be shipped.

Estimated Delivery Time & Order Cut-off Time

  • Handling Time: 1-3 business days (Monday to Friday)
  • Transit Time: 4-10 business days (Monday to Friday)
  • Total Delivery Time: 5-13 business days
  • Order Cut-off Time: 5:00 PM (GMT+08:00) Australian Western Standard Time (Perth)

Shipping Carriers 

Our shipping is facilitated by trusted carriers such as Australia Post, StarTrack, and DHL.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Changing Your Address 

Once your order is in transit, we cannot change the delivery address. If you need to modify your delivery details, please contact us within 12 hours of placing your order at info@alpha4wd.com.au. We usually process and dispatch orders within one business day.

Cancellations 

If you wish to cancel your order before dispatch, we can accommodate your request. However, if your order has already been shipped, please refer to our refund policy.

Unexpected Delays 

If your package takes longer than the stated delivery timeframe, please contact us, and we will assist you in resolving the issue.

Damaged Parcels

  • If your parcel arrives damaged, please reject the package and inform our customer service.
  • If the parcel was delivered while you were away and is damaged, contact our customer service for further assistance.
  • We will arrange for a replacement free of charge in case of a valid claim.

For further inquiries, please contact us at:

Business Name: Alpha 4x4

Website: https://alpha4wd.com.au/

Phone: +61 8 6148 7897

Email: info@alpha4wd.com.au

Address: Unit 2/13 Oxleigh Dr, Malaga, WA 6090, Australia

ABN: 38 671 140 837

Contact: Here

Customer Service Hours: Monday - Friday: 9 AM–4:30 PM, and Saturday: 9 AM–1 PM (AWST)
Responses within 24 hours